TruTech Tools, LTD

Manuel Emilio Quezada 

on Google

3 months ago

I bought the Supco ZPB140 Port-A-Blaster Coil Cleaning Machine and it came defective right out of the box. It was leaking water from the inside and couldn’t build any pressure at all — and yet they say every unit is tested before shipping? Clearly not the case here. I live in the Dominican Republic and had to use a package forwarding company that charges by weight. I paid $54 just to get a product I couldn't even use. I requested a replacement, but now I have to pay shipping again? That’s not fair. If the product arrived th... read more

Johnny HVAC 

on Google

6 months ago

I ordered the CAT 85 Combustion Analyzer on Saturday and paid extra for overnight shipping. The website clearly stated the item was in stock, so I expected it to arrive promptly. However, by Tuesday, it still had not been delivered. When I called customer service, I was informed that I wouldn’t receive the tool until the following Friday—far from the overnight service I paid for. I requested a refund for the $35 overnight shipping fee since the order wasn’t fulfilled as promised. The customer service representative seemed u... read more

Levi 

on Google

8 months ago

I had an extremely disappointing experience with True Tech Tools’ customer care. I’ve spent thousands of dollars on tools from them, but on multiple occasions, items were out of stock after I placed an order and didn’t ship for months. As a busy business owner, I don’t always have time to track every purchase. After never receiving an item, I reached out to customer care to inform them. Initially, I thought the item was never shipped, but after tracking it with their support team, we discovered that it had been shipped and ... read more

Nathaniel Crain 

on Google

a year ago

TruTech Tools is a great company. I've been ordering from them for our business for years. They carry a wide selection of HVAC tools and are consistently below the price of our local suppliers. What makes them truly special is the way they take care of their customers. It is not often I've had a problem with a tools shipment, but they have always been incredibly responsive and taken care of me. We now buy all the tools for our service vans from TruTech Tools and are happy to be partners with them. 

RYAN TRETOW 

on Google

10 months ago

Purchased a CO Experts detector with the understanding from the manufacturer that product lifespan is to be determined by product build date, not the date the device is put into service. With this in mind, the device I received from TruTech was built more than 18 months prior to the purchase date, effectively reducing its lifespan by 15-20%. I realize TruTech cannot sell the device the same day it was built but be mindful of their inventory management as you too may receive an old device.