This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Truist
- Finance
- Martinsburg, WV
About this business
Location details
148 S Queen St, Martinsburg, WV, 25401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Placed a hold on my check. I have stage 4 cancer and explained that to them and that the money was for rent and security deposit for a new home. They did not care and would not life my hold for even half so that I could give the landlord the security deposit. I told them I could be dead by the time the hold is over. Didn’t care. Poor customer service
Customer service is terrible at this bank. Don’t even think about going through the drive-thru, even if there are no cars ahead of you in line, unless you have at least half an hour to waste. I do not make a habit of posting negative reviews over one or two bad experiences — but this has happened every time I’ve gone to this branch for the past 6 months. It’s so frustrating that I intend to find another bank.
Stay away from this bank stay away from all truest banks. They aremore than glad to take your money but to help you get approved for a card or refinancing an auto loan. They will not do anything to help you. They do not return phone calls. If you can find a another bank that is willing to help you go with them, but stay away from all truest banks they are the worst
Try to find a parking place on their lot. People parking on their lot are not in the bank. Customers have no place to park.!!!
Sat in the drive thru for 5 min before someone came on the speaker and said “that lane is closed.” The sign is so faded you can’t see which lanes are open and there was no cone or anything indicating it was closed. And there were 3 cars behind me, so obviously I’m not the only one who was confused. When I said “it doesn’t say that anywhere” she said “yes it does and it’s been closed all day.” SOME customer service would be appreciated. I mean just say “sorry that lane is closed, can you pull to another lane?” Tis the season!
Frequently asked questions about Truist
How is Truist rated?
Truist has a 2.6 star rating with 18 reviews.
When is Truist open?
Truist is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com