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Truist

2.9

About this business

At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. 

Location details

13350 New Hampshire Ave, Silver Spring, MD, 20904, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.921 reviews
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Stephanie A's profile image
Stephanie A 
on Google
2 months ago

Very very slow service and some of the tellers are rude. 

Helen D.'s profile image
Helen D. 
on Google
11 months ago

Excellent experience and outstanding customer service. I've had my ups and downs with TRUIST during their transition from SunTrust and was on fence about them. However, have had several positives in last year or so at the two local branches I tend to use. Today, I worked with Valerie (Colesville) to make some updates to accts and open a new one. Some of it was tricky and she handled it all in a knowledgeable, detail oriented manner and was extremely thorough from beginning to end. Even though it was late afternoon/near break... read more

sin win's profile image
sin win 
on Google
a year ago

WORST customer service ! Vanessa garcias , Manager of branch . Poor customer service skills , Cant handle issues , What good are you as a manager ? Took all my money + closed account . Went across street to bank america !! CUSTOMER SERVICE bank was NIGHT + DAY ! Go see Keith , Also went to wells fargo on unviersty blvd ,,, CUSTOMER SERVICE ONCE AGAIN NIGHT AND DAY FROM TRUIST ..... STAY CLEAR OF THIS BRANCH if you do have accounts !! 

dragonslayer200x's profile image
dragonslayer200x 
on Google
2 years ago

It’s very busy lately due to many reasons and we appreciate your services. Valerie helped me setup a new check account today and fell as if it was in and out quickly. There are many others behind me but they are working quickly as possible to help. A+++ 

Steven Greehan's profile image
Steven Greehan 
on Google
2 years ago

Always slow, Slow, slow!!! Slowest moving employees of any bank I’ve ever been to. Infuriating. 

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Frequently asked questions about Truist

How is Truist rated?

Truist has a 2.9 star rating with 21 reviews. 

When is Truist open?

Truist is closed now. It will open at 9:00 a.m. 

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