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Truist
- Finance
- Potomac, MD
About this business
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location details
9812 Falls Rd, Potomac, MD, 20854, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I called the branch at 1:30 this afternoon. I could not talk to a human, but was told I could leave a message. I left my name and phone number. By 3pm I still had not received a call back, so I called again, and left another message. Again, no call back. This was about a time-sensitive matter that requires their intervention. When the bank was SunTrust it was better. Service seems to have really declined since the merger.
I don’t know why people are complaining about this branch. I been there maybe 10 times and team are amazing knowledgeable helpful and cares about customers. I talk to Anna for some CD she was so amazing explaining to me how it’s work and how she can save money for me. Thank you Potomac team for amazing service and for caring about your customers!
This branch is useless. Manager is very rude. Stay away from this bank.
I had the WORST business banking experience of my life at this branch (my neighborhood branch). I was trying to complete a simple ACH transfer that should have taken 10 minutes or less. After more than 45 minutes of rude, racist behavior, I left frustrated and nearly in tears. The manager was rude. The woman banker was rude. The male banker, Peter Tivade was the most offensive. He asked me to remove my glasses and mask to prove I was who I said I was - and proceeded to tell me he knew it was was “offensive” to even ask me su... read more
THE ABSOLUTE WORST branch bank I’ve EVER used. The total last straw and will be closing my account ASAP!
Frequently asked questions about Truist
How is Truist rated?
Truist has a 2.5 star rating with 13 reviews.
When is Truist open?
Truist is closed now. It will open at 9:00 a.m.
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