Truckworx Kenworth - Defuniak Springs, FL

Jerry Schad 

on Google

a week ago

No one ever likes to break down, timing is always wrong. I cannot say enough about the staff here. Halley, whom runs the shop and Dante who was my tech, far surpass the norm found on the road. I arrived at lunch with a potential fan clutch issue. My tech, once he returned, stayed on my truck until completion. Of course I cannot forget Drew the GM. He made sure my transportation to and from the hotel was covered and any additional concerns were being met. The truly have set the bar high for others to follow. I would highly re... read more

Les schaffer 

on Google

a month ago

We brought the truck here to be fixed not returned with the check engine light on.. I received diagnosis and waited to be fixed. Was told I need new belts. Was told be ready at 12. 1230 came and truck was not ready now I'm told its missing an a/c belt And the check engine light still on and they're not sure why. But he will delete it with his hand held reader. Make it make sense?? And to diagnose the truck and not see the a/c belt missing is either insane. The ac worked great before it was brought in. I do not recommend this... read more

Justin Bartkiewicz 

on Google

2 months ago

Bad communication. Walked up to turn in my truck and the ladie gave me a look that screamed ugg, wide eyes slack jaw and all. Waited there while she and another ladie finished a conversation. Pulled out my phone to give them a minute. Perspective, im outside in a 106f warehouse, there in an air conditioned cube. Just lean out and say one sec we will be right with you...ok cool.. 5 min later, no change. Um hello there, just making sure im in the right place, dropping off my truck gor a pm. They laddie help up a finger while c... read more

Dale Alford 

on Google

2 months ago

Update: they have finished my truck and yes they did the right thing. While I was frustrated they made it right. While the details of how they made it right are not important it is important to know they were very apologetic and completely owned responsibility. They suggested a repair and honestly I will give them another chance. It isn’t what happens but how you will make sure it doesn’t happen again and I have their word, that works. I want to comment on the Terrible Service of this location. Two weeks ago tomorrow, I drop... read more