TRU Off Grid - Solar & Energy Storage

James Carey (Travlore) 

on Google

3 months ago

We are planning to leave on a month long trip to Newfoundland next week. We had thought about a power supply for our camping trailer when off-grid and a backup for home use when not away, at the last minute decided to go ahead and purchase a Delta 2 with 220 Solar panels. I contacted Eco flow.com by phone to see about paying for faster shipping but their answer was we only do the free standard shipping and could not arrange for faster. They suggested I call FedEx myself! In a word their customer service was "useless" I sear... read more

Vincent Orlando (VO Fishing) 

on Google

4 months ago

I had purchased a 100ah Dakota Lithium and a charger to go with it from Tru Off Grid at the sportsman show this year. I was very happy with the competitive price point, as well as the customer service that they provided me both at the point of purchase and afterwards. As it happens, I had some troubleshooting to do some time after the purchase. The staff took very good care of me and helped me get back on the water as quickly as they could. I couldn't have asked for better customer service, even weeks after the sale. I woul... read more

Maureen Taylor 

on Google

2 months ago

My experience dealing with Tru Off Grid has been nothing short of exceptional. My 12 KW system was installed in one day and included the electrical setup, etc. It was installed on the exact date agreed upon, and both Jack and his electrician were helpful, professional and courteous. In fact, there were a number of suggestions made by Tru Grid that have proved to enhance the electrical system beyond what was originally planned. Prior to the actual installation, I had to reach out to Jack on several occasions asking for his ... read more

Casey Wilkinson 

on Google

3 months ago

Got a great deal, there was same issues with shipping but it of their control. Jack stepped in and tried to work with the courier to get the package delivered. Highly recommend 

Corey Warren 

on Google

6 months ago

Unfortunately, for me, I had nothing but problems with both the Ecoflow products and Tru Offgrid service and follow up. I live completely off-grid and purchased Panels and a complete Ecoflow system. My Smart generator failed immediately. I'm now on my 4th generator/inverter in 5 months. Not including the 2 I had to borrow in all the downtime. So far so good on the latest 2000 model. Firmware updates required for brand new products purchased just not available and the products did not work as advertised because of this. Serv... read more