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Tropical Smoothie Cafe
- Restaurants
- Mason, OH
About this business
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.
Location details
9321 Mason Montgomery Rd, Mason, OH 45040, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
They don’t care about quality or fixing errors. I said I had allergies, they made my food incorrectly and then blamed me. They will argue and say they don’t know how to refund and won’t remake your food
Place sucks. Service sucks, they pretend like they don’t understand you when your order is wrong. Smoothies are just juice - over blended water with barley any ice
I consistently have to wait at least 15 minutes past my online order pickup time. On top of that, the smoothies are often watery, the food is wrong, and the smoothies themselves are frequently made incorrectly. Staff barely communicate, and when I asked for a refund I was told no—that if I left, I wouldn’t get my money back. Today at 5 PM there was only one person working, which is unacceptable. This location clearly needs more staff and better customer service.
Service is bad. A lady came in with an online pickup order and had to wait another 10-15 minutes after the timer said it was ready. She asked for a refund and the girl refused and started making her food right there. The lady said she had to go to work and couldn’t be late so she needed her money back and the worker refused and said if she leaves she won’t get refunded because it’s not the stores fault
They made sure I used my rewards, too!
Frequently asked questions about Tropical Smoothie Cafe
How is Tropical Smoothie Cafe rated?
Tropical Smoothie Cafe has a 3.7 star rating with 39 reviews.
When is Tropical Smoothie Cafe open?
Tropical Smoothie Cafe is open now. It will close at 9:00 p.m.
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