TriMet LIFT Program Office

M W 

on Google

3 weeks ago

Cons include: Loud music and talk radio played by drivers. Temperature is for the drivers comfort only. Drivers appear to not be trained in: following the map, treating riders well, driving a wheel chair, and do not seem physically capable of helping in an emergency. Not on time Payment process. I was so excited to have the privilege of using the lift to go to a surgical procedure, I was so wrong, it was so stressful and the driver kept going the wrong way and needing to turn around, at least 5 times. I see that disabilities... read more

George Shiolas 

on Google

2 months ago

It used to be the case that when you called Lift customer service you would speak to someone who listened attentively to your concerns, took good notes and was empathetic. The rep. would apologize for your experience being below standard and assure you the matter would promptly be addressed. Conversations ended with the representative thanking you for your feedback. Recently the level of professionalism in customer service has drastically declined: professionalism and sincerity have been replaced by indifference and incompet... read more

Mike L 

on Google

3 months ago

2nd week of lift service. I love it, very professional on all levels. So far, so good. 

MR. KRABZ 

on Google

4 months ago

Gota Love How Well Educated & Trained Tri-Met Drivers Are... 

Erika Stier 

on Google

4 months ago

In order to get approved you must go in person. No ID required. They do take your picture be prepared. A tri-met lift picked me up free of charge and took NY care giver and I to the building. Didn't wait even 5 min. before I was called. The interview was respectful and done with kindness. If you prefer not to talk about a certain aspect of your disability you don't have too. The interview took maybe 20 minutes including picture taking and they weigh you in your wheelchair or walker plus measure as well. When finished a lift ... read more