Tri-State Appliance

Melissa AKA. Mel 

on Google

5 years ago

I purchased a brand new Whirlpool washer the end of July. 7 weeks later it wasnt working. Whirlpool set up an appt. For service and I waited all day. No call no show. So I called whirlpool back and was given their number. It was several days before they were able to come. The part took two weeks to come in. When they came back it did not fix the problem. Had to order another part which came in on Friday. Appt. Was scheduled today between three and five for technicians to install the part. Its 514. Noone has showed up or call... read more

Mike Reilly 

on Google

5 years ago

Terrible customer service for getting my LG refrigerator repaired. They are the closest (60 miles) to my home in Huntsville of 3 LG authorized repair shops for warranty work. I made an initial appointment for likely replacement of the compressor and they were going to order a compressor so the tech would have one when he arrived. The day and time of the appointment arrived with no word from anyone. I finally called a couple of hours after the scheduled time to be informed that the compressor had not arrived but was expected ... read more

Jamie Nelson 

on Google

5 years ago

Thanks to Tri-State we didn’t get to have a Thanksgiving this year. We called Frigidaire the last week in Oct to report our oven wasn’t working. (Note: we have only been using it for 6 month) since it was still under warranty they sent Tri-State out to fix it. It is Dec 2 and it’s still not fixed. We had to call Frigidaire and request a new repair company. This place is a joke, they don’t care, they are very unorganized, don’t answer their phone, or return calls. They even told us I think the part was delivered to “the house... read more

Alexus Garrett 

on Google

5 years ago

Always have great experience. Repair was quick and professional. 

Melissa Perry 

on Google

5 years ago

I purchased a brand new Whirlpool washer the end of July. 7 weeks later it wasnt working. Whirlpool set up an appt. For service and I waited all day. No call no show. So I called whirlpool back and was given their number. It was several days before they were able to come. The part took two weeks to come in. When they came back it did not fix the problem. Had to order another part which came in on Friday. Appt. Was scheduled today between three and five for technicians to install the part. Its 514. Noone has showed up or call... read more