Traralgon Volkswagen

David Bremner 

on Google

3 weeks ago

Outstanding Customer Service! ⭐⭐⭐⭐⭐ I recently dealt with Nicole at the Traralgon VW Parts department, she was absolutely awesome. She handled my request quickly without any unnecessary delays. Finding great customer service can be rare, but Nicole made the entire process seamless and stress-free. I highly recommend contacting her for any VW parts needs! 

Georgie Snell 

on Google

3 months ago

THEY DON’T DESERVE ANY STARS 0/10 service Traralgon Volkswagen Service Department are an absolute disgrace ! Never want to deal with them again, and will never be buying a Volkswagen again They had a vehicle for a day to fix an element that was conveniently not under warranty, which was fine as the car was in limp mode so it needed to be fixed. They were also going to service the vehicle while it was there as it was due for a service The team called late that afternoon to say the car was ready to be picked up which we asked ... read more

Julian Wyntjes 

on Google

4 months ago

Terrible experience, I booked in my brothers car a week prior, stating It needed a service and a side rear view mirror replaced they told me they will order the part. On the day they told me no mirror was ordered. They also charged 980 dollars for a 3 hour standard service and diagnostics for a POLO Once leaving Vw, Also told me they did a complementary vacuum and clean of the car, yet it was not vacuumed. They've also quoted 450 dollars to replace the side mirror glass. When I can buy a replacement glass from repco for 65 d... read more

Amiee Schulte 

on Google

4 months ago

Outstanding Service & Genuine Care! We recently visited Volkswagen Traralgon and had the pleasure of dealing with Billy, the Service Manager, as well as Joel from the service team. After a very stressful experience elsewhere, both were incredibly professional, understanding, and genuinely kind. Joel was welcoming and helpful from the moment we arrived, and Billy took the time to listen to our situation, inspect our vehicle himself, and ensure it was made safe to drive on the spot. He clearly explained our options, provided h... read more

Diane McLeish 

on Google

5 months ago

I'd like to thank service manager Billy & team for looking after me today when servicing my father's car. I was fairly anxious as I'd never been to the dealership before. I was overwhelmed at the prospect of driving the courtesy car as I wasn't familiar with the new electric cars. They arranged a ride for me to the shopping centre and return. I was also pretty stoked that they included a car wash and vacuum as part of the service. One very happy lady:)