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Transformco
- Appliances & Repair
- Hoffman Estates, IL
About this business
Location details
5407 Trillium Boulevard, Hoffman Estates, IL, 60192, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a Kenmore refrigerator from Lowes, and it was delivered on Wednesday July 16th. I’m writing because the refrigerator is not cooling. I talked to customer service, and they scheduled for a repair tech to come out 2 weeks later on July 30th. I had to throw out all my food. I got a text on July 30th stating, due to unforeseen circumstances I will need to reschedule. The dates they gave me were another 2 weeks out. ( August 11,12,13, or 14 ) so it will be MONTH before anything is done. I tried contacting the CEO but ... read more
CANCELED 5 APPOINTMENTS ON ME.. SO THAT MEANS 5 DAYS OFF OF WORK WAITING FOR SEARS. THE SECOND TECH THAT CAME SAID HE DOES NOT HAVE THE TOOLS TO DO THE INSTALL. SECOND APT THEY SENT THE SAME TECH COULD NOT DO THE INSTALL. THE REST OF THE 3 APPOINTMENTS THEY CANCELED AT 5:15PM ON A TEXT MESSAGE AND GAVE ME ANOTHER APPOINTMENT. WELL THEN ANOTHER TEXT AND THEY CANCELED IT. I ALREADY GAVE $396.25 FOR HALF OF THE INSTALL ON A COMPRESSOR THAT WAS A RECALL FROM LG I HAVE THE COMPRESSOR !!! BBB IS GOING TO GET CONTACT ALONG WITH STA... read more
My fridge was repaired and it didn't work. I have had four no-show return service calls. Still without fridge one month later. You can't talk to anyone, only an AI voice. This borders on fraud.
When I called EVERYTHING is AI; I could not speak to a person. You cannot speak to a person to find out when tech will come to your home. Posted information is just 8:00 am - 5:00 pm, so I have to take the whole day away from work because they can't give a closer service estimate and you can't talk to anybody. I have had the Sears Home Service warranty for 12 years and never had such poor service. I will not be renewing.
Horrible! Transformco has no technical capacity to provide services anywhere. That is the true reason for the 'serial reschedulings'. This is the 6th time since May 2025, mybrequest to fix a dryer has rescheduled. The call centers in India, Indonesia, Manila, and Asia are useless. It becomes a cycle of waisted useful time and no resolution. They claimed that there are no supervisors to be connected to. They stick to their line and play death to your requests: "wait for the technician on the next rescheduled date"... Transfor... read more
Frequently asked questions about Transformco
How is Transformco rated?
Transformco has a 1.2 star rating with 88 reviews.
When is Transformco open?
Transformco is closed now. It will open at 9:00 a.m.
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