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Transformco
- Appliances & Repair
- Hoffman Estates, IL
About this business
Location details
5407 Trillium Boulevard, Hoffman Estates, IL, 60192, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give 0 stars I would. This company operates under multiple names and it is confusing to the consumer by design. It took 3 months and at least 5 calls to customer service to get a claim processed and approved for a MICROWAVE. When the approval email finally came, they informed me that they were only working with Samsung appliances and would not offer anything else. Prior to that approval email, multiple customer service agents made representations that we would be able to choose any brand and any model as the repla... read more
As a Sears Home Warranty customer for several years now I now understand how useless your home appliance warranty service is. I have been waiting now for 6 weeks to find out if the technician who came out to repair my dishwasher orders your part there is no guarantee the part is in stock or even being made anymore. Your technician has no option to see if the part is in stock or even being supplied to them anymore. My service has been rescheduled now 4 times due to the part not showing up. After so much time has gone by the s... read more
You CANNOT run a repair business (Sears Home Services) with AI only customer service. I'm stuck in limbo. Repairman came the 5th to diagnose and then the 16th to order parts. So I get charged 2 service calls when all I needed on the second was to order the parts (we had to wait for home warranty approval). I entered my card number over the phone on some number the repairman dialed on his phone. I paid over $600. Parts were supposed to be shipped to my house. It's been weeks now. I have no email confirmation, no work order, n... read more
I am sure most people know by now that this company Transformco bought out Sears. It's heart breaking that Sears sold out but it's worst that they sold their good name to such a horrible company. This company could care less about customer service. They are all about your money, people. The service is past horrible. They take your hard earn money for home warranties and the techs doesn't even show up. The people overseas can't speak English and even they have the nerve to be rude. You can't ever speak to anyone in management... read more
I thought it was just a fluke, but now that I've read 93 negative reviews and only three 5-star ones I am convinced that my experiences so far are typical of this company. Small project--diagnose oven not heating (needs new igniter). Called for appointment on November 12. On November 17, tech didn't show up. Got new appointment on November 20. Tech came and diagnosed, I paid for parts and diagnostics and repair up front. Big mistake. New appointment to install the one part on November 26. Tech didn't show up. On November 29 ... read more
Frequently asked questions about Transformco
How is Transformco rated?
Transformco has a 1.2 star rating with 107 reviews.
When is Transformco open?
Transformco is closed now. It will open at 9:00 a.m.
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