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Transformco
- Appliances & Repair
- Hoffman Estates, IL
About this business
Location details
5407 Trillium Boulevard, Hoffman Estates, IL, 60192, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the most fraudulent company with which I have ever dealt. The AI or they call themselves virtual assistants are useless in offering any valid information. It took 4 months for the washer to be replaced only to break down not even 1 year later. The replacement washer had a bad board which evidently happened to multiple appliances that were purchased in those last 2 years. Now I am waiting for my oven to be repaired. The SHS page does not update itself to when parts have arrived so the virtual assistant does not suppor... read more
I have had a sears protection agreement for the past 20 yrs on my washer. Sears recently changed their chat and phone service to AI only. You can no longer talk to a person esp when problems arise and AI is not capable of solving issues. I know many companies use AI for scheduling but they also have options to talk to a human and sears repair and protection agreement dept lacks that.
TRANSFORMCO owns Sears PartsDirect. I ordered a part on 12.15.2025 with delivery scheduled for 12.26.2025. I was told at the time with Ramon on chat that the part was in stock. It is now 2.5.2026 and I do not have the part nor can I speak with a real person to get a refund. I have repeatedly ask for a refund and NOTHING. I get told it will be refunded and NOTHING!!. You cannot get a real person. I did research and found out Transformco owns Sears PartsDIrect.
This one is for you Eddie Lampert.
If I could give 0 stars I would. This company operates under multiple names and it is confusing to the consumer by design. It took 3 months and at least 5 calls to customer service to get a claim processed and approved for a MICROWAVE. When the approval email finally came, they informed me that they were only working with Samsung appliances and would not offer anything else. Prior to that approval email, multiple customer service agents made representations that we would be able to choose any brand and any model as the repla... read more
Frequently asked questions about Transformco
How is Transformco rated?
Transformco has a 1.2 star rating with 111 reviews.
When is Transformco open?
Transformco is closed now. It will open tomorrow at 9:00 a.m.
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