Trail Lake Nursing & Rehabilitation

S L “Sandi” Thompson 

on Google

a month ago

My loved one was her for over 3 years until I had enough of the poor service and lack of communication with the office administration staff. Residents would go without proper pads and cleaning of rooms. Roam off the property. Call for HELP without response for long periods. Personal items would always be stolen and used on others. The new social worker after D. Shields, Michelle seemed always in another space in her head. She lied to state and tried to slam a door on me when I informed administrator of her conduct. After hav... read more

Diane Lawler 

on Google

3 months ago

I thought it was going yo be s nice place for my mom very clean. No smell. But looks are deceiving. My mom was there for 21 days for rehab. She was there now for 1 week 1/2 and she came in with bell palsey on her lefted side which she was unable to eat right.and bad headache. My mom was s pickie eater. Her food had to be prurad. She didn't eat much. I would come visit every day to make sure she OK. They would put her tray in the room and walk off. I mention to them that she couldn't feed her self. Something was more wrong wi... read more

Emily Graham 

on Google

4 months ago

My father passed in their facility on January 11. We did not receive a statement of sympathy, instead we received a phone call one week after he passed stating we needed to pay his balance for the month. The bill was paid in full in February, and on March 23, we received a FINAL NOTICE letter demanding payment (which had been paid weeks earlier). I was going to pass on leaving a negative review, but in their last statement (showing a zero balance), they thought it would be cute to circle "if you have already made payment". W... read more

kuromii 

on Google

6 months ago

Both the ADON's need to be fired. This facility is a joke. When you report abuse of a resident they target you. The administrator acts as if he doesn't have a mind to make decisions himself. The fact of the matter is don't work here because know matter how you try your best is not good enough.