Traders Insurance Co

Sydney H 

on BBB

a year ago

As someone that works in customer service and is extremely patient and understanding with customer service agents, this is some of the worst service I've ever had. It's almost to the point where I feel scammed. My vehicle was broken into on Saturday and was towed. I called Trader's Roadside Assistance, who recommended me the place to tow my car at. They towed my car and I assumed everything was going to be taken care of from there. On Sunday night, the place that they towed my car to was broken into and they stole my key fob... read more

Renee C 

on BBB

a year ago

Spoke with a lazy slow Agent ******.... I called this morning to change some information on my policy and to add a family member as well. I was greeted by a dry agent. Once the call took about 10 minutes and the same information was ask, I asked to speak to a supervisor. I told the supervisor I wanted to add my family member so that she can give them the correct information, for I was at work and the call was up to 15 minutes. I was told I would be transferred to a supervisor, was put on hold, the same agent picked the phone... read more

Julie R 

on BBB

2 years ago

I had this company for years and every year my insurance would keep going up. I never had a claim or a late payment. I cancelled my policy 10 days into the month. I got a refund check for $13! They essentially kept a whole entire payment of insurance for only 10 days. I'm so furious. And when I called to see why they keep so much they only refund you 10% of your payment. 

Daniel L. 

on BBB

2 years ago

This company is a joke. Their client hit our car and it has not been repaired after six months. The lie and deny the proof in front of them. Even *********************************, who is the upper management , made promises that were ignored. This place should be sued and investigated by the federal government. Not answering your phone for months does not reduce your liability. Shut this place down. 

Jeremiah M 

on BBB

2 years ago

Traders insurance company At the beginning it was easy to sign up and get a policy But as soon as you need them they are nowhere to be found They do not have your back They do not have the customer at interest They do not care about us they care about our money They are in the process of trying to steal my truck from under my feet The guy I am speaking to ************************* It's very disrespectful and does not help at all They are trying to total out my truck that is worth $30000 For a $9000 paying job Is there trying... read more

Surri H. 

on BBB

3 years ago

If I can I will give 0 star. This Insurance company is built to discourage people . I got hit by one of their insured vehicles. From Nov 23, 2021 toJan 24, 2022, the adjuster didnt do nothing. Every time I called him, he said I am investigation.He said: the insurer is not answering, so I have to close the claim. He can say is, why don't you file it on your insurance. Why would we do that? I'm not paying a deductible because they can't do things in a timely manner. Highly unrecommended! 

Britney M 

on BBB

3 years ago

*************************** is the most disrespectful adjuster I have ever worked with.She has no customer service skills.They took 3 weeks to reach out to me after filing my claim and all I got was a measly letter telling me I need to contact them.I did just that with filing the claim within 24 hours of accident.I asked for a supervisor and she hung up on me. I reached back out to Traders and spoke with a rep and I should here from the supervisor that ****** said I could not speak with.Traders, *************************** n... read more

Stephanie H. 

on BBB

3 years ago

If I could leave ZERO stars I would. Was pulling a horse trailer and was side swiped by a Traders Insured driver. Absolutely slowest response from a insurance company I have ever seen. Mind you I own a business and am a licensed insurance agent in ******** and Kansas. This insurance company could careless about making this right by me. I have lost out on 100% use of my trailer we own 7 horses and a mule. I have had to rent trailers, pay extra for farrier to make two locations as I can not bring horses home unless I rent a tr... read more

Amber C 

on BBB

3 years ago

I had full coverage insurance through Traders Auto Insurance. My son borrowed my car and was in a wreck and my car was totaled. Traders denied my claim. They did not repair or pay for my car damage. Nor did they pay for the loan on my car. My son was not on my policy because he didnt drive my car and didnt live with me. My car was parked behind his and i didnt want to move it. Also you cant just call Traders and talk to someone. They send you to a voice mail and they contact you back 24 hours later.