Tracy Lock & Safe

caden c. 

on Citysearch

12 years ago

Horrible. Don't do a service call. They are way over priced. Go to your local hardware store, bring the old lock, and purchase a new one. It will save you a lot of money. 

Kenbcohen 

on Citysearch

16 years ago

Best customer service in the world – I was greeted "in store" by a friendly, prompt and knowledgeable lock smith who quickly diagnosed the problem and provided a replacement dead bolt assembly at minimal cost. The lock smith took the time to explain some of the finer features of how to re-install the deadbolt assembly in order to assure that it worked smoothly and to assure that I understood how to re-assemble correctly. The lock smith advised me to call if I had any problems and that they would "walk me through" the install... read more

johnncher 

on Citysearch

17 years ago

Pleasant Customer Service. Off hours phone enquiry returned in minutes. – In need of repair and rekeying of a 25 year old schlag entry door lock, we used the in-store service. Service was expediant and dedicated. A pleasant experience. They were able to gather together the paticular parts needed. Some of the hole patterns having changed over the passage of time required improvisions and a little search and effort on their part. Making a phone call inquiry the following day (Saturday), they were closed. So I left my question ... read more