TPx Communications

Deniz Turkmen 

on Google

3 years ago

We used this company since they were TelePacific. Besides few decent engineers I don't have good feelings for this company. Trying to cancel service for 5 months, even after sending back the equipment as they asked, they are still asking if we want to cancel the service. I sent emails and explanations to 6 different people involved. Feels like complete chaos. Oh, and years ago when we signed up, they removed the equipment the night before we were about to go online. Get an AT&T 1 Gb fiber for $150/mo, no contract. 

Jess 

on Google

4 years ago

We used TPX for my work internet and phones, we were sent an early termination invoice and before the invoice was due, they sent the account to a collection agency. As you can imagine, collection agencies treat you as if you have been avoiding some severely delinquent invoice. It took almost 4 months to get our phone line ported out to our VOIP service and we did not want our services to renew for an additional 2 years. If you need to terminate services, make sure you start 8 months in advance because that's how long it take... read more

Calvin Cadwalter 

on Google

4 years ago

TelePacific used to be a standout in a crowded industry. They provided everything the other telecom guys did, but their customer service was the standard against which all others were measured. Fast forward 10 years, they have become TPx, a different animal entirely. Now they are just another telecom provider; poor service, late getting to issues, and even taking days to respond. Account managers are ineffective; they love to talk your ear off but in the end are utterly impotent. Add a line or change a service at your own pe... read more