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Toyota Universe Service
- Automotive
- Little Falls, NJ
About this business
Location details
1485 US-46 Suite A, Little Falls, NJ, 07424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is by far the worst service department I have ever dealt with. The only reason I continued bringing my vehicle here was because I purchased it from this dealership. The problems started with constant calls from multiple phone numbers trying to schedule service. Even after blocking numbers, they continued calling from different ones. They repeatedly pushed me to bring the vehicle in every four months, despite the owner's manual clearly stating service intervals of six months or 5,000 miles. I gave this dealership several... read more
Feel like I've been getting the run around here. They've had my car for a week now for what was only supposed to be a vacuum pump recall replacement. Have been told my car should be ready 4 different days now. Tried following up today and was told twice I'd get a call back and now the shop is closed and never heard anything back. What is going on with my car and why is it taking so damn long?
Avoid this service department if you value your time and money. I went to Toyota Universe for service for about two years, and in my experience, I repeatedly felt that they recommended unnecessary or excessive services. Many times, it felt like they already had a list of work they wanted to sell me before properly inspecting the car. As a customer, you do not always have enough time to research everything on the spot, and I did not feel respected during the process. After switching to Hudson Toyota, I realized what a profess... read more
Frequently asked questions about Toyota Universe Service
How is Toyota Universe Service rated?
Toyota Universe Service has a 3.4 star rating with 34 reviews.
When is Toyota Universe Service open?
Toyota Universe Service is open now. It will close at 7:00 p.m.
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