Toyota Service

Chris Barthel 

on Google

4 weeks ago

After buying my Prius from Colonial Toyota in the spring, I arrived to my complimentary 5,000 mile service appointment to be told I'd have to wait three hours. I explained to the service manager that I hadn't planned on waiting three hours for an oil change. She sarcastically asked if she should put my car ahead of all the others. Apparently Colonial Toyota can't schedule appointments to match the staff on hand and then mocks its customers for not expecting a three-hour oil change. I emailed Colonial Toyota about my experien... read more

Jordan Wargo 

on Google

3 months ago

Service department is terrible, they don't answer the phone.... EVER. Always goes to voicemail, every single time. They wouldn't patch a flat tire that of course isnt covered under the 100,000mile warranty package. I had it plugged elsewhere (before I could get an appointment) and asked them to remove that and properly patch it from inside, they wouldn't do that because they want you to buy a new tire. Left after service with my PSI at 50 in each tire... when it should be 30. Called and asked why they they were even filled t... read more

Brad Brennan 

on Google

3 months ago

The team really helped me out when I had an issue during a road trip. Very empathetic. Put me in front of line and figured it out so I could continue the trip. 

Kristen Youngberg 

on Google

4 months ago

I had a terrible experience at this Toyota service center. I paid over $4,000 to get my actuator replaced, and when I picked up the car, none of the dashboard lights were working and the car would not power off. I brought it right back, and instead of owning up to the issue, they told me it was a completely different $1,000+ problem. On top of that, they broke my AC vents during the repair and never replaced or acknowledged it, even after I pointed it out. My airbag light came on and fuel gauge stopped working shortly after,... read more