This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Toyota of Killeen Service
- Automotive
- Killeen, TX
About this business
Whether you're looking to buy a new Toyota SUV or finance a used car nearby, turn to our family-owned and -operated Toyota dealership in Killeen, TX. The Toyota of Killeen team can help you apply for an auto loan, take care of Toyota service and more!
Location details
4001 E Central Texas Expy, Killeen, TX, 76543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unfair Pricing and Lack of Transparency I had a very disappointing experience with Toyota of Killeen and feel obligated to warn others. The dealership charges $200/hour for labor, which is already high, but their billing practices make it worse:I was initially charged for 10 gallons of coolant (my vehicle only needs 2.4 gallons), and it took me questioning the bill to have this corrected.Despite being assured by the service advisor that bundling repairs (radiator, thermostat, timing belt) would save on labor costs, I was cha... read more
This place is a rip off, they charge the service people outrageous prices for car repairs. They wanted to charge me ****** for a ****** mile check up, I called another Toyota dealership and the same thing was ****** dollars.
Business response:
We compare our prices with other dealerships in our area as well as other Toyota dealerships in our region to make sure we are competitive. Some service departments do less work on a vehicle than others and that could be the reason for the price difference.
I scheduled an appt to have a new battery replace at 12pm on 18Jan. I arrived a few mintues prior to my appt. I asked my service advisor to not only replace my battery that was still warrantied at 50% but also to check my belts and hoses. He said no problem, they would check the belts and hoses at no charge. I waited 1 1/2 hrs before I went to check on my truck and was told my advisor would let me know what the mechanic found. My advisor never came so I went to him. He told me what the mechanic recommended and I opted to onl... read more
Last week I corresponded extensively with a representative about a 2013 Toyota Avalon they were advertising for sale. Their ad had a long list of features for the car. I was told in writing that the car is a Toyota Avalon XLE Touring. The Touring version is top of the line and contains all the features mentioned in the ad. We agreed on a price and on Tuesday, March 23, 2020 I drove from Abilene (3 hours one way) to see the car and finalize the purchase. I discovered that it is not the Touring version and many of the features... read more
Business response:
I went back through all emails and text between the customer and my staff. There is only one mention of trim level and it was the first contact. It stated "I see you are interested in the Avalon XLE". There was even pictures that were sent that clearly show it was an XLE. I don't feel like we did anything wrong.
Frequently asked questions about Toyota of Killeen Service
How is Toyota of Killeen Service rated?
Toyota of Killeen Service has a 4 star rating with 85 reviews.
When is Toyota of Killeen Service open?
Toyota of Killeen Service is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com