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Toyota of Gladstone Service Department
- Automotive
- Gladstone, OR
About this business
Location details
19375 SE McLoughlin Blvd, Gladstone, OR, 97027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Visit Gladstone TOYOTA for Tire rotation spent around one hour and a half !!I always keep the car clean! after I picked it up, the threshold was smeared with grease, the cabin filter cover was broken on one side, In a word, I am very upset with this kind of work. And this is called specialized Toyota workers!? If I had known that I would have this service done, I would have done the wheel rotation myself in 15 minutes, I would have saved more time and nothing would have been broken or dirty.
I fail to understand how anyone can expect someone to go without access to a vehicle for DAYS, you pay $40K for a car only to be treated like shit when it needs a repair. I brought my vehicle in to get a faulty CV axle. The service advisor was able to order the part which took two days and then had my car fixed in one day, not even a week later the replacement part failed and left my vehicle in worse condition than before. I called the dealership several times with intention of requesting my vehicle be towed as it’s unsafe t... read more
I am given my service rep Wendel 5 stars. From the moment I showed up he was kind and knowledgeable. He answered any questions I had and helped me with warranty on my alignment for a car that was just under a year old. I will return to Gladstone Toyota because of him and will continue to work with him as long as I can. Whoever the service manager is needs to know that he is amazing and goes above and beyond!
Service experience was ok, but twice now I’ve been told it would take 1 hour and it’s taken over 2 hours. I wouldn’t have stayed and waited if I knew the appointment would be so long. This time I was told 1-1/2 hours tops and have been here for 2 hours waiting. EDIT: 1 Star after second experience here… had an appointment for 6:30 am and had to drop my vehicle off the night before, which I called to let them know. I tried calling all morning to get a status update, but no one answered or called back. I ended up dropping $25 ... read more
Frequently asked questions about Toyota of Gladstone Service Department
How is Toyota of Gladstone Service Department rated?
Toyota of Gladstone Service Department has a 4.3 star rating with 344 reviews.
When is Toyota of Gladstone Service Department open?
Toyota of Gladstone Service Department is open now. It will close at 7:00 p.m.
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