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Toyota Direct - Service Department

3.6

About this business

Location details

4248 Morse Rd, Columbus, OH, 43230, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
SunClosed
3.6146 reviews
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Angelica Byrd's profile image
Angelica Byrd 
on Google
a week ago

Wish I could put zero stars. I will be returning to oil changes at vavoline after I used my two free oil changes! At least I know that vavoline actually does full service oil changes! I came in today for an oil change and wanted to see if my wheel bearings are going bad on the car I bought a few months ago.. it’s almost $200 to just LOOK at the car and if I only wanted them to check the brake mm it’s almost $90… I bought the car with rusted rotors that they ended up sanding down the best they could so I can’t tell when I nee... read more

Lindsey Hanners's profile image
Lindsey Hanners 
on Google
2 weeks ago

Had to put one because 0 wasn't an option. I have been in four times in less than a month and have had the worst service. Showed up and had a part ordered so I showed up the next day and the response "the part we ordered for your car we just put on another car 15 minutes ago" leading me to go back the following day. Left with a screw in my tire, so needed to patch that (somewhere else since they said they had no appointments open). Went the following week for a check engine light and was told multiple things. I said I needed... read more

Kidender ARISTHYL's profile image
Kidender ARISTHYL 
on Google
3 weeks ago

Overall, I was extremely satisfied with the service at Toyota Direct. The team demonstrated expertise and efficiency, and their customer service was top-notch. 

Maria Alcina's profile image
Maria Alcina 
on Google
3 weeks ago

The worst experience ever. I’ve been told twice over more than a week by the same advisor Caleb that they will order the parts I need to repair my car, and they keep bouncing me around, leaving me on hold just for me to give up and hang up. Terrible service. 

Janneth Cepeda's profile image
Janneth Cepeda 
on Google
a month ago

I don’t put 0 because is not option DO NOT VISIT THE SERVICE DEPARTMENT AS WELL AS THE DEALERSHIP. They almost destroyed my car and they treated me badly, even though I used to take my car there every six months. They overcharged me and severely damaged my car, therefore, I will never take my car to that place again. I bought my car at the Toyota dealership and I paid them thousands of dollars for maintenance , on the other hand, they overcharged me for their services and damaged the car. The Maintenance manager lack of prof... read more

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Frequently asked questions about Toyota Direct - Service Department

How is Toyota Direct - Service Department rated?

Toyota Direct - Service Department has a 3.6 star rating with 146 reviews. 

When is Toyota Direct - Service Department open?

Toyota Direct - Service Department is open now. It will close at 8:00 p.m.  

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