Tortuga Outdoor (Factory Warehouse)

Julie Parris 

on Google

a month ago

Ordered $900+ worth of replacement cushions for a set that we've had for over 10 years. The old cushions just needed new fabric to cover them, but that was not an option. New cushions arrived much sooner than expected, however, the quality of these cushions is far inferior to the originals. All of the seat cushions have lost their loft in less than 1 year of occasional use...they all sag in the middle. The back rest cushions are misshapen. Hubs spilled coffee on one of the cushions and it will not come out. The material is t... read more

Beverly Grant 

on Google

4 months ago

Purchased the Maracay set and after 2 years 4 out of the 6 chairs were getting holes in the wicker webbing. Was told to buy a new set because they do not sell individual chairs just the set only. So spend over $2K on a set and lose a chair you gotta buy a new set. I’m not the type of person that buys a new car when I get a flat tire. So a word to the wise. Watch out. Quality is horrible for there chairs. And when they tell you to call customer service they are absolutely useless. Buyer Beware!!!! 

Vanessa 

on Google

8 months ago

I placed an order for furniture on October 13, 2024. I received a confirmation email & my credit card was immediately charged. December 16, I still don’t have the furniture. I reached out several times to check on my order. I was never given a delivery date, just excuses. When I called several days ago, I was told that the furniture they had in stock in the color I wanted had scratches on it. They didn’t have anymore in stock & to check back later. In all this time they never bothered to email to let me know. I asked for a r... read more

Vanessa W 

on Google

8 months ago

I placed an order for furniture on October 13, 2024. I received a confirmation email & my credit card was immediately charged. December 16, I still don’t have the furniture. I reached out several times to check on my order. I was never given a delivery date, just excuses. When I called several days ago, I was told that the furniture they had in stock in the color I wanted had scratches on it. They didn’t have anymore in stock & to check back later. In all this time they never bothered to email to let me know. I asked for a r... read more

Hannah Mayeux Fredriksen 

on Google

8 months ago

Rating -3 I placed an order on 10/16/2024 for one section of the patio furniture. We bought a set two years ago with no issue. I received the initial "thank you for your order" email, my card was charged and I haven't heard from them since. I have called twice, reached out via instagram, and emailed with zero response. During business hours the call said there were no people waiting in line to talk to a rep and still got transferred to voicemail. I'm calling my bank to initiate a fraud transaction.