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Torrid
- Retail
- Ogden, UT
About this business
Location details
36th St &, Wall Ave Spc #1080, Ogden, UT, 84405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
This store just has no concept of customer service. I’ve spent over a decade buying from Torrid and I’ve had to do a few exchanges over the years. Today I tried to exchange (not return) a pair of unworn pants. I had removed the tags because I typically wear the same size, but having lost a few pounds, I tried these on and they were a bit roomy. I don’t have a local Torrid so while traveling I brought them two weeks after buying hoping for a size down exchange. They refused despite me having exchanged multiple items in the pa... read more
My wife and I had an excellent experience with helpful staff. 511158 assisted us - unfortunately never caught her name.
After being frustrated at a different plus size store with the staff I came over to Torrid. The staff was amazing and they helped me and they didnt treat me like a moron!!! And I found exactly what I wanted. I ordered what wasn't in store easily with the help of the sales rep. And got some other things. I'm so grateful for the staff there. They're so nice and I love my new bra!!!!!
Ordered bras online and had them shipped to the store so i could try them on when i picked them up. Went to pick up the order today and walked into the store with someone already being helped at the front desk. Was not acknowledged by the lady who was helping her at all. Waited in line for over 10 minutes as the return from the lady before me was complicated. When it was my turn, the lady didn't even mention the long wait... not a sorry about that. Nothing. Won't be shopping here anymore after the lack of customer service.
The blonde employee was great, however the employee with black hair was extremely rude. Also, why the heck are their jeans so RIDICULOUSLY expensive? How does someone afford $96 for ONE pair of jeans? Seriously. And when I had to decline buying them because I literally couldn't afford them, the dark haired woman was super unfriendly. Glad I can drive to another store and get jeans for half that price.
Frequently asked questions about Torrid
How is Torrid rated?
Torrid has a 4.4 star rating with 134 reviews.
When is Torrid open?
Torrid is closed now. It will open at 11:00 a.m.
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