Tor Rey USA Inc

Paul G. 

on Yellow Pages

8 years ago

Horrible customer service that doesn't honor their own 1 year warranty, even after showing proof of purchase. Can't emphasize enough how improperly my case was dealt with. Incredibly rude and unruly. 

Marva M. 

on Yellow Pages

10 years ago

I hope this reaches your corporate office. Last year I purchased one of your glass front refrigerated deli cases and also a glass merchandiser. I have to say that both of these units were the WORST PIECES of CRAP I could have possibly purchased. The deli case had a malfunctioning thermostat (which customer service refused to acknowledge and FINALLY FINALLY replaced the thermostat after MONTHS of calls. Both units had wheels much too small for their weight and size and wheels on both immediately collapsed and broke. For the m... read more

Eduardo A. 

on Yellow Pages

11 years ago

Hello Speeed2001, I am with TR Refrigeration, Product Manager. It is unfortunate your equipment is not performing as you expected and it appears the issue is with the purchasing company not supporting you and not Tor Rey. Tor Rey will be glad to help you by contacting us directly. As with any manufacturer of products at times there might be an issue, and which can be easily resolved with the right support. The equipment you purchased is warranted for 1 year parts & labor and 5 years on the compressor. Please call Tor Rey dir... read more

speeed2001 

on Yellow Pages

12 years ago

Tor-rey refrigeration is bad news. Do not buy. The quality is bad and the technical support is no helping either. I brought a display refrigerator and a disply freezer and within 5 months the freezer started to make trouble.I trying to contact A city discount where I brought it. NO HELP. The technical support just told me things. They told me I need part but they would not sale it to me....... to these days after two months, my freezer still cannot fix.....