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Top Driver Driving School - Education Center
- Driving Schools
- Arlington Heights, IL
About this business
Location details
1283 E Rand Rd, Arlington Heights, IL 60004, Arlington Heights, IL, 60004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Just awful trying to get the lessons you paid for. In-class work was fine and my son liked the instructor, but it is near impossible to schedule in-car lessons. After finding 0 available slots when I logged in exactly at noon, I contacted support for help. Half of the locations in the area stopped showing up in my search after 1 month - customer support eventually told me that locations have an option to reserve their spots for students who attended the in-class sessions there. Unfortunately, it does not seem that my locatio... read more
I submitted a complaint to the provided customer service email regarding a serious safety concern four days ago. Given that this involves the safety of children, I would expect at minimum a callback within 48 hours. So far, no calls from Top Driver management. See my email below: I would like to file a formal complaint regarding my daughter’s driving lesson yesterday with a Top Driver instructor, Madeline. I believe my daughter was placed in an unsafe learning environment, particularly as a new driver who is just beginning t... read more
Mr. Sparkowsky was a great instructor. I feel extra prepared for my driving test.
Class time is fine. Schedule road time is issue as different reps tell different things. Finally get set up and have choice of 3 pickups; at TP, home or school. I select school. Reminder email shows TP. They refuse to change it and now will charge. Wait time on phone is long and no call back.
EDIT: The regional manager contacted me himself to help make the situation right and get my son scheduled for his last in car session. Although the frustration with their online scheduling remains (I truly believe they take more students than they have staff to accommodate), I updated my review and I want to call out Aaron as an instructor who my son loved and Ralph the regional manager for making things right after the customer service department absolutely failed. This company offers ZERO customer service. Scheduling in ca... read more
Frequently asked questions about Top Driver Driving School - Education Center
How is Top Driver Driving School - Education Center rated?
Top Driver Driving School - Education Center has a 3.1 star rating with 41 reviews.
When is Top Driver Driving School - Education Center open?
Top Driver Driving School - Education Center is closed now. It will open at 8:00 a.m.
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