PRASANTH p. on BBB
10 months ago
08/12/2019, 02:14 AM
Tommy’s Auto Glass damaged hood of my car while replacing the windshield. Damage was caused by lowering the hood with some tools on top of the engine block. Due to the force by which the hood was closed, metal stretched causing a the dent right in the middle of the hood. I knew for a fact the dent was caused by them since Car was just out of service from the dealership the previous day evening and I had the inspection report showing no damages. I also visually inspected the car previous day
I was told to come back next day to meet with the owner (Tommy) to resolve the issue. He immediately accused me of lying and stated the dent was there for a long time, since he is an expert in such damages, when I tried to show him the proof that the dent never existed before, he became very aggressive and started cursing and yelling at me. Situation became dangerous and I had to leave.
These guys are cheep compared to the vendors but they rush through the job, don’t pay attention to detail and make mistakes that cost money. When I looked under the hood, I found debris and windshield tools under my hood. Don’t expect them to cover any damages instead you will be branded as liar.