A Yahoo Local User on Yahoo! Local
10 years ago
07/19/2010, 01:40 AM
We looked for local companies when it was time to finish our windows and Titan was very competitive.We chose our windows based on Andys recommendations and advice. We had the 6 windows done in the Fall of 09. We are still waiting for Andy(owner) to come and fix 1 of the windows with a broken seal (ice on and around it in the winter), holes were left in my walls, they were never insulated (we put plastic around the windows to keep the cold out) and the woodwork is uneven. On my side by side windows - one is higher than the other but they are level as I was told. We called Andy and showed him the problems and were told that he would come in the spring and take care of it all - well its now summer and we have yet to see Andy or even talk to him. You could actually see outside from the bottom of 2 of my windows where they meet the wall while you were standing inside there was that big of a gap. I had a 3x3" hole in my drywall from where they ripped out one window (same size window went in) and they filled it in with caulk and tried to cover it up with plastic woodwork - the woodwork wasnt big enough! I had a hard time communicating with his workers because they didnt speak much English and I unfortunately didnt speak Polish. We showed Andy some of the problems immediately and we were told that his men were on another job and he would take care of us - didnt happen. The ice on my bathroom wall and window (Andy says the seal broke) was to be totally replaced in Spring - didnt happen. We do have an older house but we worked so hard to save for the new windows that its just heart breaking to see all the additional repairs we have to do along with getting replacements for our replacements. Go with a company that stands behind its products and workers - Titan isnt it!