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Titan Solar Power

3.7

Consumer Services
Thonotosassa, FL

About this business

Consumer Services

Location details

12221 N, US HWY 30, US-301, Thonotosassa, FL, 33592, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	Closed
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

3.7302 reviews

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Manuel L

on BBB

4 years ago

Terrible customer service. Panels were installed in June and never heard from the company again. Their personnel are very pleasant but it dies there. Never informed on when to turn on the system, if the notification had gone to the power company that solar power had been installed. After not hearing from anyone for 2 months, I turned on the system. Two payments made to the financing company and today we receive 2 bills from the power company totalling over $250. There is still only 2 people living in the house.

Business response:

Hi ******, At Titan we strive to deliver only five star experiences to our homeowners. It is upsetting to see we've missed the mark with you. We'd love the opportunity to make the situation right. Please email ****@titansolarpower.com with your project property address so we can get in touch. Please know your happiness is our priority.

Eric P

on BBB

5 years ago

Team was on time and helpful through the while process. Communication was good and got panels installed quickly.

Business response:

Thank you so much ****, we appreciate it!

Christine C

on BBB

6 years ago

Our salesman called us right after hurricane and helped us get our documents in and approved for solar with Titan. Fast forward 5 months and on Friday I get a call that they were escalating our case and would be contacting our power company to find out what the hold up is. Now I get an email from power company letting me know they never received an application for solar..So what have I been signing, what have they been doing? Needless to say this is the SECOND solar company that has wasted our time. I don't believe we will b... read more

Business response:

Hi *********, please accept our sincerest apologies for the delays on your solar. Titan Solar Power is the subcontracted installer of your solar sales company, Powur. Unfortunately, Powur submitted the wrong documents to your utility. All has since been corrected and we have you scheduled for install on the week of the 20th. Futhermore, we've assigned our National Customer Service Manager to your account.We believe you have been in communication with her. Again, we apologize and look forward to setting this right!