Nonya B. on Yellow Pages
6 years ago
08/18/2017, 09:13 AM
DO NOT, I repeat DO NOT go to Goodyear (Tires Unlimited) in Port Washington to get tires mounted!!! They're a tire shop and they can't even get tire mounting right!
I had a VERY poor experience with this shop. I brought my car into this shop with tires that I purchased elsewhere. My now 3 year old car came in with wheels that were in pretty good shape. There was some very slight damage from the previous owner, but very tolerable. I also asked for an alignment because I'd rather not wreck $1000 tires, so I was quoted up to 1-1/2 hours for the job to be complete. 3-1/2 hours later I'm informed that my vehicle is done.
When I got back to my car, I took a walk around before leaving and saw a lot more new damage. I immediately informed the service advisor (Steve) of this, he came to look, and denied that they did this damage. He said he would speak with the shop owner (Chuck) about this issue. The service advisor informed me that him and the owner spoke with the tech who installed the tires, and was told my car came that way.
One side note, is after these guys got done with my alignment, they in turn somehow messed up my front driver's side strut and spring, as it now creates a popping noise at low speeds and turns.
I had pictures of my wheels from just before I brought my car in, spoke with the owner (who is a very nice and understanding man), and he compared the pictures to my wheels and absolutely agreed that they damaged the wheels.
I spent 2 months doing the leg work of finding someone to repair my wheels, but the shop owner agreed to pony up the cash. I found someone who is dedicated to wheels (powder coating) and saved him a lot of money.
When I was ready to have my wheels done, I was informed that I would have a loaner, but was told that they did not have any. The service advisor told me that they would have some at the end of the day, which did not help me, nor did I receive a phone call telling me that they finally had one. Fortunately I had access to a friend and their vehicle.
The service advisor was NOT nice to me during this whole process.
I did some self maintenance and noticed that ALL of my lugs were either loose, just right, tight, or extremely tight. I broke my breaker bar trying to loosen one lug, because it was extremely tight. This is extremely dangerous and could have caused me or others harm.
I also noticed that two wheel center caps were damaged or now missing, because Goodyear broke the tabs that hold them in place.
In short, AVOID Goodyear (Tires Unlimited) in Port Washington for tire installs!