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Thorson Buick GMC Service
- Other
- Pasadena, CA
About this business
Location details
3456 E Colorado Blvd, Pasadena, CA, 91107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was in the market for a Hummer EV and test drove one at Thorson, I've also brought my Hummer EV in for warranty repairs (hasnt been 400 miles yet). I had worked with a broker who had found me a Hummer EV deal in San Jose, and came to Thorson to test drive one. They had one I liked, and showed the Jose one of the sales reps the deal I had and said if they can match I'll get theirs instead. Took them almost two weeks to get back to me, but by that time I had already had one delivered to me. Fast forward 25 miles in- my humme... read more
DO NOT TAKE YOUR CAR HERE! SCAMMERS! I brought my 2020 Buick in to check on a slow-leaking tire and to run a diagnostic on my brake pads because a service alert appeared. Prior to bringing the car in, I wasn’t experiencing issues with my brakes; they weren’t making noise or grinding. I had a 2:30 appointment, which should have taken about an hour, but it ended up taking over a day. The dealership never called back as promised, and communication was poor. Finally, at 4 pm the next day, I received a call saying my tire had sid... read more
Disappointed with my experience at Thorson GMC’s service department. It starts with the manager Julie, who was unprofessional and dismissive of my concerns. Communication was poor from the top down. On top of that, they don’t offer any loaner vehicles, which made getting repairs done incredibly inconvenient. I expected much better customer service and support. Would not recommend.
This dealer is the top notch. My transaction started on the phone and I simply walked in signed my paperwork and I was out. No beat around the bush or false information. The rep gave me the quotes through the phone and nothing changed when I got there. The quotes remained the same and all that was promised was given. I am extremely happy with my purchase. The whole process was fast & easy and the staff is completely knowledgeable and reliable. I can honestly say that this is my go to dealer and I thought I would never say th... read more
Frequently asked questions about Thorson Buick GMC Service
How is Thorson Buick GMC Service rated?
Thorson Buick GMC Service has a 1.9 star rating with 18 reviews.
When is Thorson Buick GMC Service open?
Thorson Buick GMC Service is closed now. It will open at 7:30 a.m.
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