Thornhill Ford Service Center

Sarah Brown 

on Google

a month ago

My car was hit August 8th and the dealership still has my vehicle in the collision center. I requested updates on the vehicle by phone and by text and they have extended the repair 4 TIMES. Each time the estimated date was extended, I was only notified via text on the day I was supposed to pick it up the vehicle, preventing me from being able to secure other means of transportation and restricting me from obtaining adequate resources to be able to get to and from work. I work an hour and 15 minutes from my home and communica... read more

Kaitlyn Helsel 

on Google

3 months ago

Absolutely awful. I had a jeep towed here after being in an accident & it took them almost 2 months to even start on the vehicle. They kept saying it was due to “waiting on parts” but I told them to use aftermarket the minute they had the vehicle, as these often come in quicker. After getting the part, it still took another 2 weeks to get started. Over 3 months in the shop to get my car fixed and all that was needed was my hood and grill replaced. Very inconsistent, not at all easy to work with. Would NEVER recommend. If I c... read more

Finwalkin W 

on Google

a year ago

I suppose the ribby fellow in the Thornhill Collision Center of Excellence office must actually be a money manager, or a horse breeder, perhaps an Only Fans model, because he not only seem disinterested he seemed down right irritated when I kindly asked him for a moment of his time for an estimate. When I showed him what I specifically needed fixed and asked if he was able to have a look at it he goes around the vehicle looking at every little scratch to pad the estimate. He did the ole tradesman’s secret when they don’t wan... read more