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Theralux
- Home Services
- Padstow, NSW
About this business
Welcome to Theralux: a proudly Australian designed swimming pool filtration and mineral sanitation system. Representing over 100 years of water purification expertise, it is the healthiest, most affordable and environmentally friendly way to create a mineral bathing destination in your own backyard.
Location details
12 Gatwood Cl, Padstow, NSW, 2211, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After reading the poor reviews on Theralux, I was concerned on whether my warranty claims would be honoured as it was installed by the pool company that we engaged post COVID. I have to give a special shout out to Ebony G. on her efforts to resolve my issues. Installers did not fully instruct on our pool handover, so I cannot fully blame equipment malfunction. I was informed that Reece has recently acquired Theralux and if you are having issues with your equipment, contact Reece Plumbing ( department related to pool equipmen... read more
Pump has stopped working properly. Still within warranty but 3 weeks on and no help from theralux. We have to keep chasing them. Won't be replacing the components with theralux. Overpriced and service is rubbish
Our Chlorinator has never worked properly, after contacting theralux multiple times about the issue we are still waiting for them to get back to us...We have paid for a product that doesn't do what it is designed to do. Can we take this matter to the ACCC? and from reading the other reviews this doesn't look too good for Theralux or Aqua Technics who sell this product.
The website states”lifetime support”, which is one of the things that attracted me to the product. I could not be more disappointed in the support provided (or lack of). We’ve have the Pro pack system for almost 18months. It’s never really worked well. I don’t think the quantum ever worked at all. I’ve sent multiple emails, messages and calls between the Sydney and Gold Coast offices during this time. Still chasing a resolution.
Do not buy from this company. We bought the whole pool system with wireless PH doser and have had nothing but problems from the start. Contacted the company many times, they never fixed despite admitting part of it was installed incorrectly, promised to send us parts but never did, then started avoiding us. We've never experienced such poor service from any company in Australia. Avoid at all costs!
Frequently asked questions about Theralux
How is Theralux rated?
Theralux has a 2.8 star rating with 31 reviews.
When is Theralux open?
Theralux is closed now. It will open at 8:30 a.m.
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