This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Villas at La Privada
- Residential Leasing
- Albuquerque, NM
About this business
This Company's business is Apartment Rental and Leasing
Location details
5324 San Mateo Blvd NE, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Awful place. I would’nt recommend it to my worst enemy. They owe my back my deposit and when I call to ask for it back they act like they don’t know. Going to get my lawyer involved soon.
The management here is beyond bad, they are illegally harassing tenants into paying unlawful fees. If it couldn't get any worse than Emily P****** and Peak Living, now they've hired AMC, Apartment Management Consultants, LLC. The new agents are belligerent and refuse to communicate except to post threatening notices on the door.
management isn't willing to talk to you about any issue or concerns that you have. My apartment flooded due to the people above me and it look 2 weeks for maintenance two weeks to "fix" the damage. My walls turned yellow and all they did was paint one layer of paint over it which didn't work. They also wouldn't test for mold because they said mold only grows if water is constantly running for 48 hours and its too dry here in New Mexico. My bathroom sink fills with dirty water every time my neighbor does his laundry and they ... read more
I currently live in these apartments, worst apartments and management ever. I've had a broken a/c for 6 weeks call the office they just keep saying their waiting for a part no one is in a rush to do anything. Maintenance will come say they fixed something still broken. They came last week to "fix" the sink still broken. When I first called about the air all the manager did was argue with me. When you ask for the management companies number they refuse to give it to you, they want you to talk to the manager in the office who ... read more
Business response:
Thank you for your review. Although our onsite team strive to provide excellent customer service there may be instances where additional support may be needed. We invite you to contact our Peak Cares Resident Support Team. Our representatives respond to all correspondence in the order it is received, and can be reached by the methods listed below: Email: peakcares@peakliving.com Mail: 5152 N. Edgewood Dr. Ste. 250 Provo, UT 84604, Attn: Peak Cares Phone: 844-700-7325 (PEAK) between 9am and 4pm (MST) weekdays
The Villas at La Privada business is an example of poor customer service due to multiple issues. The first issue is that the complex does not have enough maintenance crew to address the volume of work orders. The intake and training on inputting work orders, processing, and recording completions is disorganized and inconsistent. The office staffing isn’t consistent. An example is that throughout the term of our lease; we dealt with three office managers and countless office representatives. This apartment complex is using fu... read more
Business response:
Our records indicate we first received written notification of this issue on 9/26. On 9/27 a 24 hour notice to enter was issued to this unit. On 9/28 a contractor Briteway services entered the unit and sent samples to Pro Lab for Testing. All affected drywall in entry closet was remediated on 9/28. Remediation company certification number is available upon request. Unit was restored by 10/1.
Frequently asked questions about The Villas at La Privada
How is The Villas at La Privada rated?
The Villas at La Privada has a 2.8 star rating with 448 reviews.
When is The Villas at La Privada open?
The Villas at La Privada is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com