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The Vernon Street Surgery
- Healthcare
- Derby, Derby
About this business
Location details
10 Vernon St, Derby, Derby, DE1 1FR, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a deeply unpleasant interaction with a receptionist named JADE at Vernon Street Surgery. Her attitude was shockingly unprofessional and downright rude. I was met with zero empathy, an aggressive tone, and a dismissive manner that made an already stressful situation worse. Reception staff are the first point of contact and represent the entire practice—so this kind of behaviour is completely unacceptable. I expect basic courtesy and respect, not hostility and arrogance. I will be escalating this further & hope the calls... read more
I have recently registered with Vernon Street Surgery, and had attended my 1st appointment this week, I had a phone call on Saturday morning from a very pleasant lady saying that they had a cancellation on Monday and would I like to attend the appointment as they were aware I needed to see a a GP ( I had spoken with the Pharmacist the day before). I was met with a smile from the receptionist as soon as I walked in even though he was on a call with a patient. My appointment (which was on time I might add) was with Dr McKay, w... read more
I have been with this pracise 22 years. I have rarely struggled to get a same day appointment or at the very least a phone consultation when I've needed it. They have helped me navigate a myriad of medical issues in that time both mental and physical. They have an easy to use website & very helpful behind the scenes staff. The GPs throughout that time have always listened to my concerns and I've never come away feeling like I've wasted their time or they've fobbed me off. I would thoroughly reccomend them.
Absolute joke, you can't get an appointment here anymore. I called 2 weeks ago dead in 8.30am waited 50 mins to speak to someone to be told to call back tomarrow (which i couldn't as only get Wednesdays and Sundays off to be able to go) told to go to walk in which was inappropriate as I need to see podiatry and a hand doctor. Called 2 weeks later again at 8.35 am call doesn't even go into a queue as full answerphone says call 999 for emergencies or call back later which I fully know there won't be any appointments again. Las... read more
Yet to receive any help of significance other than go to A&E, I'm having health problems at the moment and there's been a lead up to this and whatever is wrong with me could have been prevented. The nurse on my first appointment was rude and dismissive despite me pouring my heart out and near begging for help as something isn't right. Called today for another appointment as my last one was several months back and im still having the same issue. I'd like this surgery to earn their income or funding otherwise it's pointless so... read more
Frequently asked questions about The Vernon Street Surgery
How is The Vernon Street Surgery rated?
The Vernon Street Surgery has a 2.2 star rating with 29 reviews.
When is The Vernon Street Surgery open?
The Vernon Street Surgery is closed now. It will open tomorrow at 8:00 a.m.
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