The Urology Group - Norwood Surgery Center

robert reilly 

on Google

a week ago

They do not return phone calls. Their website says they have a team of people willing to help with surgery scheduling and answering questions. They do not answer calls or questions regarding test and send you to a third party for questions. I will be leaving this group and i'm in need of medical attention because of these doctors. the doctors and staff use out dated test and procedures. Do some simple research and it pretty easy to see. I'll never forget what these doctors did to me and how they ruined the man I was with bei... read more

Susan S 

on Google

2 weeks ago

Husband was scheduled for a prostate biopsy on 7/15/2025. The check-in staff member was so rude. No eye contact, was clearly annoyed that we had to email our insurance card to her as our insurance company does not provide physical cards, only electronic. After emailing it to her, she asked what insurance we had. I asked if she received the email, her response was, "I didn't say that I didn't receive it" in a snarky tone. As we continued our check-in, she just kept pushing item thru the window without looking at us, and talki... read more

Destini Lee 

on Google

4 weeks ago

I had the worst medical experience at this location. I was referred here for a kidney stone. It was not until the following day that I realized a nurse entered wrong health information into my records. Tried without success to have it amended. Once a record is entered, it cannot be deleted. However, it can be amended and this was not done. Then to top this i was scheduled for a procedure but NEVER notified at my preferred contact number. But they insisted a message was left for me on my cell. Never was, they actually left a ... read more

Regina S 

on Google

4 weeks ago

I can't recall the last time I had such an excellent experience with a medical practice. Within the course of one week--a holiday week, no less--my mother was seen, diagnosed and had a procedure performed to resolve a potentially serious medical issue. Everyone we came into contact with at The Urology Group was friendly, professional and thorough. Clear explanations were given for likely diagnoses, expected testing, possible outcomes, etc. We felt very well taken care of throughout a frightening time and would highly recomme... read more

Way Up 

on Google

4 weeks ago

Deeply unsatisfied with the care. Lack of consideration for any information you provide, and lack of clarity for advice moving forward, other than to schedule endless follow up appointments. Front desk employees were helpful, building is nice.