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The UPS Store
- Consumer Services
- Cincinnati, OH
About this business
Location details
9891 Montgomery Rd, Cincinnati, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The staff is so inconsiderate. They are very rude and not professional at all. There is a guy who answered my phone and does not even have any basic information for my query regarding one of my packages. This is so ridiculous!
This location is closest to my house so unfortunately I come here to drop off or do returns quite often. Similar to what other reviewers have mentioned, the man who works this location is rude and unprofessional. I have gotten yelled at several times (for placing my box on the counter, having more than one return, etc.) and am always made to feel like I’m being a bother for simply using their services. If you’re in a rush or appreciate kind customer service, I wouldn’t bother with this location.
I hate this location. The guy that owns I believe has 0 customer services, talks to people like they’re dumb, and is unpleasant to deal with something as simple as an Amazon return. Amazing that the return machine hasn’t worked for what, 3 months? No I don’t want to talk to you at the desk, it was a miserable interaction the first time. Gladly drove 10 minutes in the opposite direction to have a pleasant interaction with anybody else. EDIT: Looks like I’m clearly not the only one. When will this change?? If someone is so unp... read more
Bobby is so nice, helpful and quick!!! Never makes me feel bad for having so many returns either! I pass two closer UPS locations just because I like this one more! Thanks, Bobby! You’re the best!!!!
DO NOT VISIT THIS LOCATION!!!!!! I dropped off a packaged to be shipped. I already had a label printed. The employee working/manager at the location scanned it in and gave me my receipt. I dropped it on a Wednesday and it was supposed to be delivered Friday. Today (Monday), I look to see where it is and my tracking still states that it was dropped off at UPS store but not in transit. When I called the store, the employee/manager said that in the system it was "in transit" and that I needed to call customer service at UPS to ... read more
Frequently asked questions about The UPS Store
How is The UPS Store rated?
The UPS Store has a 2.5 star rating with 125 reviews.
When is The UPS Store open?
The UPS Store is open now. It will close at 7:00 p.m.
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