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The Territory Ahead
- Clothing Rental
- City of Milford (balance), CT
About this business
Location details
500 Bic Dr, City of Milford (balance), CT, 06461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just received a pair of jeans ordered from their sale site as I cannot afford full price items. Unfortunately there was some type of mix up with sizing & I got wrong size. I called & they will not return or exchange sale items. Only online company I have dealt with that has such a poor policy. Plus with their high shipping costs, they are probably make money on that too. Don't buy from them!
Their customer service is terrible and not handled within the U.S. I've been waiting more than 14 days for a return! Every time I call customer service they are not helpful in rectifying the additional costs with returning items. This store has beautiful clothing, but will never order again due to the customer service department being handled out of the country.
UPDATE: Called again on 9/7/22 as I still haven't received my refund. They just bumped by date to get it from 9/9 to 9/16. They received my sandals on 8/26! Now I know why they have a 1.9 rating. To top it off, when I was talking to the "service rep" I was getting a echo of my own voice on everything I said, which was not good. She said they were working on it..also, she asked who I talked to last time, when I told her she said they didn't have anyone that name../Ordered a pair of shorts and a pair of Birkenstocks. The short... read more
They have nice clothes if your lucky enough to not to have to exchange or return. Customer service is none existent. Sent 2 items back to exchange for size. 4 weeks and they still have not received the returns so they can’t send out the correct size. When talking with customer service they say it must be at the warehouse. The warehouse has to update the system before they can send out the new order. She said it will take 21 days after the system is updated before the items will be shipped. Obviously an item I purchased in Oc... read more
Frequently asked questions about The Territory Ahead
How is The Territory Ahead rated?
The Territory Ahead has a 1.7 star rating with 27 reviews.
When is The Territory Ahead open?
The Territory Ahead is open now. It will close at 6:00 p.m.
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