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The Summit Federal Credit Union
- Credit Unions
- Cortland, NY
About this business
Location details
877 NY-13, Cortland, NY, 13045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 10:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Do not bank here. The staff is extremely rude, and the branch manager, Patti Russel, shows no interest in helping her “members.” The moment you express any pushback, she cuts you off, offers nothing but lip service, and insists she never receives complaints — though the reviews say otherwise. She also told me her “lead teller” is simply a rule follower and therefore won’t go above and beyond to assist a member when all she needed to do was get an approval to cash a check same day and not place a hold on it which other banks ... read more
The customer service at this branch is among the worst I’ve encountered. Multiple tellers are rude and eager to give attitude over simple requests. Their business practices are an entirely different issue and they have terrible follow through. I would absolutely not recommend this location.
Appauled by the treatment of this bank. Terrible customer service and banking practices.
I know this is not a branch specific issue but it seems intentionally difficult to reach someone over the phone. I can understand that there are more efficient ways of doing things like checking ones balance but sometimes you need to speak to a person and most people work during the credit unions hours of operation making in person visits difficult. The schedule a call feature is helpful but not well advertised.
Frequently asked questions about The Summit Federal Credit Union
How is The Summit Federal Credit Union rated?
The Summit Federal Credit Union has a 3.1 star rating with 15 reviews.
When is The Summit Federal Credit Union open?
The Summit Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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