The Smile - Loft Rental Residences in Harlem

Alex Demopoulos 

on Google

a month ago

I’ll start with the positives. I do love my apartment (except for the easy bake oven). The gym is decent. The steam room and sauna are great (when they’re working). The pool is lovely (when it’s clean and open). Management here is an absolute mess. They will charge you for things that were not discussed prior to moving in. It’s clear that the amenities are not on a regular cleaning schedule and the spa and pool (especially lately) have not been maintained well. The showers and water fountains up by the pool do not work and n... read more

Gal Cohen 

on Google

3 months ago

This property has shown bias toward the Jewish community and other ethnic groups. They’ve tried to evict people without real cause by randomly changing the rent amount. Honestly, don’t let the leasing manager see your mezuzah, nazar, or anything tied to your culture. They might single you out. They charge for everything, but a lot of the amenities aren’t even working. The spa foot bath has been broken since I moved in, the pool costs an extra $800 on top of the amenity fee, and the air conditioning barely works and makes a T... read more

Alex Demopoulos 

on Google

3 months ago

I’ll start with the positives. I do love my apartment (except for the easy bake oven). The gym is decent. The steam room and sauna are great (when they’re working). The pool is lovely (when it’s clean and open). Management here is an absolute mess. They will charge you for things that were not discussed prior to moving in. It’s clear that the amenities are not on a regular cleaning schedule and the spa and pool (especially lately) have not been maintained well. The showers and water fountains up by the pool do not work and n... read more

Jhaton White 

on Google

6 months ago

Avoid This Building – Looks Nice, But It’s a Disaster I lived here for a year, but I knew within the first month that I needed to move. The management is incompetent, the front desk is unprofessional, and the amenities are a scam. While the building looks beautiful, it’s run like a poorly managed college dorm. Management & Repairs: Emails go ignored for weeks, office hours change at random, and they even modified my lease without consent to add a move-out fee—I had to hire a lawyer to remove it. Maintenance is a nightmare; t... read more