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The Shores of Lake Phalen
- Assisted Living Facilities
- Maplewood, MN
About this business
Location details
1870 E Shore Dr, Maplewood, MN, 55109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I cannot recommend The Shores of Lake Phalen Memory Care based on my family's experience. As the legal guardian of my mother, who has advanced Alzheimer's disease and requires extensive assistance with daily care, I observed repeated concerns regarding her supervision, personal care, communication, and the facility's response when issues were raised. During her residency, there were multiple incidents involving missing personal belongings, including sentimental jewelry that was never recovered. I also documented concerns abo... read more
I am extremely disappointed with the care my loved one received while living in this memory care. Our family trusted the staff to provide compassionate, attentive care, but unfortunately that was not our experience. Throughout her stay, we witnessed elder neglect and abuse. Basic needs were not met, and at times staff were not paying attention to the residents. It was heartbreaking to see my loved one not receive the level of care, dignity, and respect that every resident should be getting. Memory care residents are very vul... read more
This is a memory care center. We visited our relative there for the first time. Nice location. Easy intake process. Would have appreciated a orientation to the place.
Don't be fooled by the beautiful building and lower price. Ask about the care your loved one would receive here. They have a lot of staff turnover and agency staff instead of regular staff. Relationships are not made. Aides are often on their phones in common areas. Medications are not administered as prescribed or ordered at all. If you visit Assisted Living places, go to several activities and ask multiple residents and family members about their experiences directly. The Corp office is out of Dallas, TX. They don't visit.
They take wonderful care of my mom and her room is always neat and clean
Frequently asked questions about The Shores of Lake Phalen
How is The Shores of Lake Phalen rated?
The Shores of Lake Phalen has a 3.6 star rating with 61 reviews.
When is The Shores of Lake Phalen open?
The Shores of Lake Phalen is closed now. It will open tomorrow at 8:00 a.m.
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