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The Shade Store
- Home Services
- New York, NY
About this business
Handcrafted in the USA since 1946, The Shade Store provides custom window treatments made from the finest materials and exclusive designer fabrics. Visit our 77th & 3rd showroom to meet with a design expert and experience our interactive product displays. View our full collection of shades, blinds, and drapery online and order free fabric swatches to find the right style for your home. With our free measurement service, you can expect your window treatments to fit perfectly. All orders are custom made by skilled artisans and... read more
Location details
1340 3rd Ave, New York, NY, 10075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I think it's important to preface this review by saying that this is my first ever one star review. I normally try to be very understanding and am not often dissatisfied with things. That being said, the process of getting working shades in my apartment has been quite the ordeal, especially given the extremely high cost of the shades. First, I waited multiple months for the shades after ordering, only to realize that the measurement had been done wrong and one of the shades would prevent my balcony doors from opening. Then, ... read more
Such a great experience working with Patricia — we are thrilled with the end result
Patricia provides great help to us on selecting the right shade for our new home. We love it so much. Patricias provided many great suggestion on what choices we shall make. Initially we picked something that look great, but was not the right choice for our south facing apartment. Patricia explained to us in details why we shall select 3% transparent shade instead of 10%. And what are the differences among different shades. Those explanation makes us feel now we become experts about what shade to us. Highly recommend the sha... read more
"Absolutely appalling customer service from Shade Store. Purchased a faulty set of shades and blinds in May and despite countless emails, case numbers, and promises, the issue remains unresolved in August. It's incredibly frustrating to have paid in full for a product that doesn't work and to be met with such blatant disregard. This level of incompetence is unacceptable. I demand a swift resolution to this matter.
Update: Shade store did work with me to achieve a resolution I felt was fair. I added an extra star for this. I'm truly disappointed to be leaving a one-star review for Shade Store. Fewer than 3% of reviews I’ve written are one-star, as I typically reserve this rating for experiences so problematic that no informed individual would willingly choose their services if an alternative was available. Regrettably, I believe my experience with Shade Store falls into this unfortunate category based on my recent interactions with the... read more
Frequently asked questions about The Shade Store
How is The Shade Store rated?
The Shade Store has a 4 star rating with 21 reviews.
When is The Shade Store open?
The Shade Store is closed now. It will open tomorrow at 10:00 a.m.
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