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The Proper Group Pty Ltd
- Real Estate
- Newstead, QLD
About this business
Location details
3/1 Breakfast Creek Rd, Newstead, QLD, 4006, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor property management experience as a landlord. Tenant handover and bond issues were mishandled, leaving us to chase basic outcomes for months. Communication was consistently lacking, including phone calls to the office being screened and not returned, including emails - so it comes as no surprise to see the latest review.
Update – December 2025: Since my original review, the matter remains unresolved. Despite repeated attempts to communicate, there has been no response to emails, phone calls, or follow-ups regarding the outstanding invoice. Hanna, who was my point of contact and approved the service, has not responded to any communication. Due to the lack of engagement, the matter was escalated to QCAT. The company did not respond to the proceedings, and I was required to apply for a default decision. This experience has demonstrated a clear ... read more
We completed a contracted cleaning for The Proper Group and supplied a final invoice on 07/09/25. Despite multiple polite follow-ups by email, phone, text and an in-person visit, the invoice remains unpaid for almost two months. Our small team of four staff completed the job on a Sunday and attended on the next day again for minor rectifications as requested; the work was acknowledged at the time. We’ve issued a formal letter of demand but have not received payment or a satisfactory response. Disappointing experience for a s... read more
Extremely poor experience with this company, They have endless excuses of to why they fail to manage my properties correctly.
My family and I recently had the pleasure of renting through The Proper Group, specifically Hanna and Matt Cunliffe. We had an exceptional experience. From the start, their professionalism and dedication stood out. Hanna genuinely cares about finding the right home for her clients. Hanna, Matt and The Proper Group were prompt to respond to calls, texts and emails. Their ‘Managed’ app process, made it stress-free and easily accessible to view upcoming payments, inspections and repairs. Their commitment to customer service was... read more
Frequently asked questions about The Proper Group Pty Ltd
How is The Proper Group Pty Ltd rated?
The Proper Group Pty Ltd has a 4.4 star rating with 30 reviews.
When is The Proper Group Pty Ltd open?
The Proper Group Pty Ltd is closed now. It will open tomorrow at 9:00 a.m.
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