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The Poker Depot

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58 reviews
|Manufacturing|Saint Petersburg, FL 33716

12105 28th St N, Saint Petersburg, FL 33716

(727) 935-9222


Open now:9:00 am - 6:00 pm


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58 reviews
  • 52 Reviews2.6Google
  • 6 Reviews3.5BBB
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James S on BBB

5 months ago

12/23/2019, 06:00 AM
They are awful. I bought a custom set of chips and a carrying case. They sent the chips, but they were cheap and lighter than what I ordered. They never sent the case in spite of me reaching out several times. I eventually just had to dispute the charge with my credit card company. Bottom line, stay away from these guys.
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Tony D on BBB

7 months ago

11/05/2019, 02:08 AM
The Poker Depot advertises 3-5 days to process orders on their website. I received my order 19 days after my credit card was charged. Shipping took less than 3 days. I followed up with requested a status update and was never able to get a reason for the delay.
Cheri A on BBB

8 months ago

10/19/2019, 01:07 AM
Have enjoyed my orders from The Poker Depot. Easy to design online. Orders arrive on time for events and long as I have submitted early enough. Clients really like the chips and respond well to receiving them.
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Jon O on BBB

8 months ago

09/28/2019, 02:02 AM
My experience with the poker depot has not been enjoyable. It's been over two weeks for an order that was meant to be a company wrap gift for completing a project that I need by the Oct 4th. I ordered sept 13 and the status is still pending. My emails go unanswered, nobody seems to be around when I call, and chats end with "I'll check and email you back" with no follow up. I was told my order would be finished on 9/27, but its still pending. I'm now getting quotes from other printers for a Rush order as I cannot trust @thepokerdepot to fulfill this order. I'm very disappointed with this company
Respond to negative reviews
Wendy S on BBB

a year ago

05/06/2019, 04:30 AM
Awesome product and service! Do not let the negative complaints affect your decision to purchase from this company- they are under new ownership and they are incredible.!! We received excellent customer service and the product was exactly what we were hoping for. Fast, friendly, attentive, professional- we will definitely use them again. Thank you Michelle and Poker Depot!
Business Response:

Thanks for your business and appreciate the feedback. Growing pains can be a headache but we serve thousands of customers a month with very little issues, but they happen. Hope to work together soon again!

Damion L on BBB

a year ago

04/29/2019, 05:12 AM
Great product and service! Having used them several times for custom poker chips; we have received a top quality product every time! I look forward to using them again in the near future...
Business Response:

Thanks for your business!

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