The Palace at Coral Gables

Simone Garcia 

on Google

2 weeks ago

My review is related to customer service. I used to park in The Palace at 1 Andalusia Ave parking lot very often. Last week, I parked there again, paid the $2 fee in the machine at the entrance, got in the car and drove towards the other machine at the exit. The machine did not read the bar code. Since there was another car behind me blowing the horn, I pressed Lost Ticket, paid $18 so that I could move out of their way. I did not see a Help button. When I called the administration of the parking lot, the lady who answered t... read more

Michael Nevel 

on Google

4 months ago

Caring and wonderful to work with for the past 13 years. 

adrienne 

on Google

4 months ago

The Palace can be proud of their kind, responsive, efficient, staff at the front desk and behind the scenes. Requests and complaints are handled immediately by Executive Director Josh, Manny, and Nancy. This has been a life changer for my siblings. Our mother requires 24/7 attention and until we began to deal with the Palace, our lives were totally hijacked by the constant no-shows and incompetent schedulers. We have experienced both The Belmont and The Grand and have a frame of reference for comparison. The Palace wins, han... read more

Sam Dobrow 

on Google

4 months ago

My mother in law moved into the Palace and found a place of friendship and comfort. From the initial site visit to the move in and occupancy, every single person made her life meaningful and enriching. The staff are amazingly kind and helpful. They hung her pictures, set up her internet, introduced her to other residents, catered to her meal requests, took her to her doctor appointments, and so much more. The facility is beautiful; it looks like a real Victorian Era Palace with fine art, gold filigree, fresco ceilings, live ... read more