The Oncology Institute

Kristle M 

on Google

3 weeks ago

I would not recommend this practice for hematology care. My experience involved poor communication, delayed treatment, and terrible customer service. After my initial visit, the office delayed the next steps in my care for over two months while repeatedly giving unclear explanations about approvals and paperwork. I ultimately went to another hematologist, and they were able to move things forward almost immediately. The phone support was also extremely frustrating. The representatives were rude, snappy, talked over me, and s... read more

julianne h 

on Google

4 weeks ago

The after hours call center phone employees are very rude. 

Julian Dymer 

on Google

a month ago

I would have died if I stayed with this place. They kept dragging their heels and sending me to ferry forms back and forth between the insurance and them. Telling me to call nonsense numbers that don’t exist and using me as a game of telephone with the insurance company. After weeks of this dance, not even starting treatment. The doctor said to me essentially “oh yeah I just don’t really like dealing with the insurance companies so I don’t do any of that”. Week after week these people did NOTHING. My cancer was progressing a... read more

Juliette Fechter 

on Google

a month ago

If you have a choice, RUN — don’t walk — away from this oncologist and this office. My fiancé had an extremely concerning PET scan in July with one of the highest SUV readings possible, yet critical diagnostic steps and treatment were delayed for months. A proper biopsy was not completed until October, and treatment did not begin until January. By that point, the cancer had spread throughout his body. Cancer is not an illness where patients can afford endless delays. Every week matters. Every day matters. Our experience was ... read more