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THE ICONIC
- Business Services
- Sydney, NSW
About this business
Location details
Sydney, NSW, 2000, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered one item and paid shipping fees. Was then told the item was unavailable & I'd get a refund. Except they didn't refund the shipping fees, so now I'm out of pocket. EDIT: So my order before the one above was a $200 backpack, after ~5 months of using it 2-3 a week, never full, the stitching came undone. I contacted The Iconic, it's well beyond the 1-2 days they advertised to review the request, sent a followup, no response. That's it, no more The Iconic for me.
The customer service experience was terrible and significantly worsened the issue. After an order was cancelled due to their stock error (the item was available elsewhere), I was trapped in a chat conversation with extremely long wait times and generic, scripted responses. The agent refused to address the core problem (why was an in-stock item cancelled?) and repeatedly hid behind 'payment-system limitations' to avoid offering a cash refund, forcing unwanted store credit on me. The lack of proactive help, slow communication,... read more
Literally used the iconic for years and rated them highly up until now. Made an order online with a gift card and there was an issue processing. Was advised at one point it was successful and then days later was told it was unsuccessful. Tried calling several times and waited up to 20 minutes each time only to be hung up on. Tried emailing - customer service only answered bare minimal questions and were not entirely clear on the process. I now have a $250 gift card in limbo and no answers and have been told to wait till tomo... read more
Ordered one item and paid shipping fees. Was then told the item was unavailable & I'd get a refund. Except they didn't refund the shipping fees, so now I'm out of pocket.
Purchased an item weeks ago. The item in the picture was different to the one that I received. It was incorrect and frustratingly I read reviews and researched to make sure it was the right one. The item received was not what I wanted at all. I’ve been back and forth with the customer service team in 4-5 seperate email chains. One chain being 16 emails long. The returned item was booked to be picked up last week after lots of the above emails sent and back and forth. The item was on my porch all day and the delivery driver n... read more
Frequently asked questions about THE ICONIC
How is THE ICONIC rated?
THE ICONIC has a 2.7 star rating with 308 reviews.
When is THE ICONIC open?
THE ICONIC is closed now. It will open at 9:00 a.m.
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