This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The House of Staunton
- Video Game Stores
- Huntsville, AL
About this business
Location details
288 Dunlop Blvd SW, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The chess set looks great and was well packaged. The pieces are nicely made and feel good to play with. Customer service was responsive and helpful. Overall, a very good experience. Would buy again from them.
Horrible experience. Tried to cancel my item the same day of purchase and got no response until the next day after it had shipped. Item doesn't app on the playstore to connect even though the product comes with a link to one and doesn't specify it no longer works. And I'm being made to pay for the shipping back. Worst ordering experience of my life.
I had earlier posted a negative comment about the House of Staunton, that their service was poor, as they had not responded to my complaints about the SquareOff Pro "smart" chess sets. After my negative reviews on Google, Shawn, the company's President, contacted me and made tremendous efforts to resolve the issues. I am pleased to say that he has finally refunded my money. I must say that I am extremely impressed with the manner in which the President took personal interest in the matter, took the customer complaint serious... read more
I wonder why the Customer Service at House of Staunton - who manage the chess.com shop - is so poor; even 3 weeks after my complaint about the SquareOff Pro that they sold me, they have yet to reply. I bought two sets at over US$400, and it has turned out to be useless (I can't get any pairing on chess.com, and on the occasional opportunity that I get on lichess.org, the SquareOff app behaves erratically - making mistakes in how my moves are recorded, not communicating my moves to chess.com or my opponent's moves to me, or s... read more
I have purchased several of their chess sets and have been happy with them. But, I paid for an Informant subscription this year, and the second issue was published six weeks ago, but they have not sent it to me. I contacted customer service, and they claim they don't have it. They couldn't tell me when they would have it, or why they didn't have it. I don't understand how you can sell a subscription when you don't have access to the publication. They have also refused to give me a refund. This feels like what happens right b... read more
Frequently asked questions about The House of Staunton
How is The House of Staunton rated?
The House of Staunton has a 4 star rating with 33 reviews.
When is The House of Staunton open?
The House of Staunton is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com