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The Homestar Group
- Contractors
- Conyers, GA
About this business
The Homestar Group offers water damage restoration, mold remediation, and fire damage cleanup services.
Location details
1500 Farmer Rd NW, Conyers, GA, 30012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have had a pleasant experience with ****** ******* ******, ***** and *****! They professionalism and willingness to provide superior customer service while constructing our all season room is unprecedented.
On 01/12/24 we had water damage on 2 levels and were charged for work that was not done. Our insurance (Allstate) paid them $45,000 and we paid $21,600 of their estimate of $72,000.We walked through our home with their estimate, room by room line items and blueprints that was to be done and discovered $11,000 of the work that we "opted not have done"was charged to us and a Mechanics Lien in the amount $56,000 on our home and registered letters threatening to forecloses.We are retired seniors living on Social Security and nee... read more
****** and ****** were very helpful during our mitigation. Kudos and great team to work with!
I hired Homestar for water damage mitigation services at my property, and unfortunately, I must report a very unsatisfactory experience. Despite paying in full for a service that promised to thoroughly dry out the water under my floor, subsequent checks revealed that the subfloor was still wet. I have photographic evidence showing the moisture that remained, clearly indicating that the work was not completed to the promised standard.After discovering the issue, I reached out to Homestar to address these concerns. However, my... read more
Business response:
*************** has reached out to us about this issue however, She did not reach out to us immediately before hiring someone else to do the work. Our contract states that if there are any issues with work we completed then the customer must notify our company and allow us to perform warranty work on the issue. In this case she hired a company to do the work and then sent us a $2000 bill expecting to be paid. We have reviewed her situations and asked for "Dry Logs" and "Equipment Photos" and "Inspection Logs" and we have yet... read more
The Homestar group has been awesome. ****** was great when I called into the office. She was very helpful and knowledgeable. I recommend this company to all.
Homestar has been a breath of fresh air. My home had water damage in the kitchen downstairs and bathroom. I was DEVASTATED! They are very professional working with my Public Adjuster and I. **** came to do an estimate/consultation he was very knowledgeable professional and kind. They were upfront with their insurance business license and disclosures. They are working with my PA to provide a detailed scope to my insurance company and completed my estimate within 3 DAYS! Im very satisfied and definitely recommend working with ... read more
Frequently asked questions about The Homestar Group
How is The Homestar Group rated?
The Homestar Group has a 3.7 star rating with 6 reviews.
When is The Homestar Group open?
The Homestar Group is closed now. It will open tomorrow at 9:00 a.m.
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