This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Hanover Insurance Group Regional Office
- Insurance
- Columbus, OH
About this business
Location details
545 Metro Pl S, Columbus, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was getting charged about $140 for coverage on my 2015 ford fusion. I have no accidents and no tickets on my driving record, and I’m a 25 year old woman. I found a lower rate with different insurance company so I had switched insurances and canceled Hanover that same day which was September 25, 2024.Then the insurance policy ran out in October and they went ahead and automatically renewed my policy in October without my knowledge or consent of any kind. I did not sign anything to renew it and they still renewed my policy a... read more
*update! After a dramatic increase in my mortgage, I’ve found that my homeowners insurance premium has DOUBLED in 2 years. Almost $500 this year. No claims filed. *update! Hanover reached out after I posted this review and rescinded the notice of non-renewal. They so graciously increased our premium by 40%. Make sure no one runs into you! Customer service was quick and informative and very helpful when I was involved in a not at fault collision. They kind of tried getting my deductible back from the at-fault driver’s insuran... read more
I had a home and auto bundled Platinum policy with Hanover for 4 years. I have no points on my license nor have I had in 30 years. I have had no claims on either auto or home and every year I would get the anticipated premium increase on my policy renewal. This year when I received my renewal I was shocked to see that my auto premium was increased by 20% and my homeowners was increased 30%. I called to see if there was an error or what would cause this and the customer service agent flatly told me, "Well, everything costs mo... read more
*update! Hanover reached out after I posted this review and rescinded the notice of non-renewal. They so graciously increased our premium by 40%. Make sure no one runs into you! Customer service was quick and informative and very helpful when I was involved in a not at fault collision. They kind of tried getting my deductible back from the at-fault driver’s insurance, but just sent an email to a general inbox. I called the other driver’s insurance company after months of radio silence and they told me you can’t email in a cl... read more
I cannot believe how terrible every facet of working with this insurance company has been. Issues with billing, issues with refund, issue with a claim, the website and app never work. There is no reason to use this company, they’re terrible.
Frequently asked questions about The Hanover Insurance Group Regional Office
How is The Hanover Insurance Group Regional Office rated?
The Hanover Insurance Group Regional Office has a 1.8 star rating with 12 reviews.
When is The Hanover Insurance Group Regional Office open?
The Hanover Insurance Group Regional Office is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com