The Hackworth Agency, LLC: Allstate Insurance

LaTonya P. Jones 

on Google

9 months ago

I’ve been with Hackworth Allstate Agency for years and I’m very disheartened how the rates steadily increase, and how I am not notified as a customer when policies expire. I feel like another number not a customer that they truly value. When one of their agents informed me that my flood policy expired in 2023 after I inquired about the monthly payments today (July 8, 2025), I was convinced that I’m here just for the money that I give them on a monthly bases; not because they genuinely care about their customers. They don'... read more

Jennifer D'Amico 

on Google

10 months ago

I was with another insurance provider for over 35 years. My rates continued to climb and I received no real customer service. The Hackworth Agency has lived up to every promise and continues to treat me as a valued customer. My experience has been great! 

G Q 

on Google

7 months ago

Overall, my experience has been positive. However, I’m concerned about the consistent increases in my car insurance premiums, which are making it difficult to maintain affordability. 

Meeky W. 

on Google

a year ago

Terrible. I wouldn't recommend this particular office nor Allstate to my worst enemy. Back in Oct 2022 one of the staff Ashleigh Thompson screwed up my address change. I have emails as proof because she emailed me back saying she changed it. However later multiple pieces of my personal mail went to the the wrong address. Then June 2023 Ashleigh & her colleague Deborah both cost me money by giving me the wrong information regarding my auto renewal total upfront payment. When I made the full payment to get the discounted rate ... read more

Ellen Keller 

on Google

a year ago

Ashleigh Thompson was very helpful and informative when she reviewed our homeowner's policy. She took the time to contact underwriters before she came up with a good solution to our issues. I highly recommend her and her understanding of Allstate Insurance.