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The Great Escape
- Retail
- Merrillville, IN
About this business
Location details
3801 W Lincoln Hwy, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Every time I leave Great Esapes and have the pleasure of DRILLING (LoL) my Sales Associate Roger, I always say I have to write a review. However ROGER really requires a SHOOT OUT! HE Has been with me every step of the way, and for a middle age, 1st time pool owner means the a lot as I KNOW ABSOLUTELY nothing.. He never seems exasperated with me.. And I am not a fast nor easy learner theses days.. Also I almost 4got to mention he really knows what he's talking about, when it comes to POOOLS.. #Good Service
We made a large purchase from the Great Escape and when our furniture was delivered I noted that none of it was wrapped or covered. As they started bring them in, I noted scuff marks, wet spots and dirt on the chairs. When I went outside to speak to the delivery man about it I walked out to see him SPITTING on his hands and trying to clean the chairs that way!! We have been since trying to get them to make the situation right with no luck. We were lied to about the chairs being new- we did not want floor models and that is w... read more
Very poor customer service. Once they have your money they don't care about your problems.
iF YOU BUY A POOL FROM THIS COMPANY, BEWARE THAT THE WARRANTY IS FROM THE POOL MANUFACTURE AND NOT GREAT ESCAPE. i PURCHASED FROM THEM AND THIER CHEAP SIDE WALL CRUMPLED, THE MANF, ARTESIAN POOLS IN BALTIMORE, MD LOOKED AT ONE PICTURE AND SAID TUFF LUCK. GREAT ESCAPE WOULD NOT EVEN SEND A REP OUT TO TAKE A LOOK AT THE PROBLEM, AFTER I HAD PURCHSED THIS FROM THEM LOOK AROUND FOR A REPUABLE DEALER, THERE ARE SEVERAL IN OUR AREA THAT WILL TAKE CARE OF YOUR PROBLEMS AND NOT TELL YOU TUFF LUCK. MIKE
Frequently asked questions about The Great Escape
How is The Great Escape rated?
The Great Escape has a 4.1 star rating with 1,119 reviews.
When is The Great Escape open?
The Great Escape is closed now. It will open tomorrow at 10:00 a.m.
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